17 years in production. Over 10,000 subscribers managed without a single acquisition, support tier, or offshore ticket queue. Provisioning, monitoring, and config management - built by someone who actually runs multiple networks.
No private equity. No rollups. No quarterly pressure to extract more from your monthly per-modem fees. The platform is owned and operated by the person who built it - and that's not changing. Never raised prices in 17+ years.
17 years of focused work on DOCSIS config generation, CMTS integration, and the unglamorous edge cases that break in production at 2 AM. Change requests are handled quickly and professionally, with customer input as required.
No tickets. No tier-1 reading from a script. No "we'll escalate that and get back to you in 48 hours." A phone number that rings, and an email that gets answered.
You're running an independent cable operation in a market that keeps consolidating around you. Your provisioning vendor used to be a partner. Now it's a line item on a PE firm's spreadsheet, and you can feel the difference - in the price increases, in the support response times, in the features that never ship.
RPM has never increased prices, ever.
Modern stack. Documented APIs. Your data, in your database, in formats you can read. No proprietary lock-in. No "you can't have an export of your own customer records because that's not a feature we offer."
If you ever decide to leave, you'll be able to. That's the kind of confidence a vendor offers when they're not afraid of competing on merit every year. No long-term contracts.
A lower per-modem rate is available for operators above 2,000 subscribers. No per-feature charges, no surprise renewal increases, no tiered support upcharges.
In 17 years, the per-modem rate has only ever moved one direction - down.
RPM has not raised prices in seventeen years.// quote 01We've partnered with RPM for over a decade, and the consistent quality of work and cost savings have made it an invaluable part of our operations. The provisioning system is the best we've used - efficient, reliable, and easy to navigate. JP is exceptionally responsive and a pleasure to work with, always available regardless of the time or complexity of the issue.
- Jon B., Owner, BCS Broadband
// quote 02We've partnered with JP Douros since 2008, using RPM to provision and monitor cable modems, fixed wireless CPE, and FTTH equipment. RPM offers comprehensive monitoring by customer, node, or equipment type and is user-friendly for both our customer service and technical staff. It enables real-time diagnostics, modem log retrieval, and RF data analysis. RPM and JP's expertise are vital to our operations.
- Kerry S., GM, Reach Broadband
No sales pitch, no slide deck, no follow-up sequence from a CRM. Just the platform, your questions, and an honest conversation about whether it fits.
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