An independent alternative, owned by the person who built it.
You're in the right place. RPM is the alternative for operators tired of escalating fees, declining support, and a platform that hasn't meaningfully improved in years.
What you're probably already asking.
Why does my per-modem cost keep going up?
Because the platform is owned by a private equity firm whose entire business model is extracting more revenue from existing customers each year. RPM uses transparent flat-rate pricing. No per-modem creep. No surprise renewal increases.
Why does support take 48 hours to acknowledge a ticket?
Because you're routed through tiered support designed to deflect work, not solve it. RPM has no support tiers. You email or call the engineer who built the platform. Response times are measured in minutes during business hours.
Why can't I get my own data exported?
Because lock-in is a deliberate retention strategy. RPM's data lives in standard MySQL, with documented schemas and full export tools. Your customer data is yours.
Why does every feature request take months - or never ship at all?
Because the roadmap belongs to a vendor's quarterly priorities, not their customers. RPM's feature work is driven by direct operator requests and typically ships in hours or days, not quarters. The interface is stable on purpose - staff trains once - while improvements roll in continuously underneath.
What about the call center my current vendor provides?
Most operators find they're paying for full subscriber call coverage, but when the vendor finally produces a usage report, the actual call volume comes back in the single digits per month. That's enterprise pricing for a phone that mostly doesn't ring. Routing those calls to your own front line, even if that's one person, typically drops your per-modem cost by roughly 3x, even after factoring in the staff time.
Side by side.
Per modem, flat.
For new customers, with a lower per-modem rate available for operators above 2,000 subscribers. No per-feature charges, no surprise renewal increases.
RPM has never raised prices.
In 17 years of operation, the rate has not moved. The same line item on a customer's invoice in 2009 reads the same way today.It's not as painful as it sounds.
Switching provisioning platforms sounds painful. In practice, it's not - assuming you work with someone who's done it before.
Whether you're coming from BBX, DoxControl, or another legacy platform, the migration process is the same: documented, repeatable, with parallel-run verification before cutover. Most migrations complete in days, depending on customer count and integration complexity. Minimal subscriber-facing impact on every migration to date.
Thirty minutes.
The platform, your environment, your questions. No pressure, no follow-up sequence.
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